Frequently Asked Questions
No, we do not recommend washing your Rich & Thirsty stemmed glassware in the dishwasher. Washing your glasses at high temperatures risks staining the crystal, resulting in clouded glasses. We recommend hand washing all crystal stemware for the clearest, longest lasting results. For further clarification on how to care for your glassware, go to our Care Guide.
For information on our return and exchange policy, please click here. Please note that our return and exchange policy applies only to orders placed at richandthirsty.com
If you need to cancel or change an order after submitting it, please call our Customer Service Specialists at +1(414)343-6677 for the quickest reply. Please understand that if your order has already been processed (i.e. packed and shipped), it may be too late to cancel or change the shipment. However, you can apply to return the order once it is received.
For information on our return and exchange policy, please click here. Please note that our return and exchange policy applies only to orders placed at richandthirsty.com. In all instances where a product is imperfect or damaged, please contact our Customer Care Advisors at firstname.lastname@example.org within 7 days of delivery for complete instructions on how to return the merchandise and receive a replacement. In order for us to best assist you with a broken item, we require a picture clearly displaying the broken area exactly how it arrived. Please include your order number in the email for the quickest solution.
It is required by law to charge state and local sales tax for orders shipped to states where we conduct business and meet the state requirements. Therefore, all of our online orders will include sales tax where such taxes are required by that destination state.
We accept all major credit cards, as well as PayPal, Apple Pay, and Google Pay.