SHIPPING POLICY

It is of utmost importance that your order is processed and shipped to you as quickly as possible. Please allow 1–3 business days for order processing prior to shipment.

Shipping and delivery dates provided at checkout or by a shipping carrier are estimates and are not guaranteed. Rich & Thirsty is not responsible for delays caused by carrier disruptions, weather events, customs processing, governmental actions, incorrect or undeliverable addresses, or other circumstances outside of our reasonable control.

SHIPPING REQUIREMENTS & RESTRICTIONS

Orders must be shipped to a single address, PO Box, APO, or FPO address where supported by the applicable carrier.

Orders cannot be shipped to multiple addresses.

Depending on the size, weight, or contents of an order, merchandise may be shipped in multiple packages and may arrive separately.

Customers are responsible for providing a complete and accurate shipping address and contact information, including a valid email address and telephone number when required for delivery.

SHIPPING CARRIERS & SERVICE CHANGES

Rich & Thirsty may use USPS, UPS, FedEx, DHL, or another qualified shipping carrier depending on the destination, shipment requirements, availability, and service level.

Rich & Thirsty reserves the right to substitute or upgrade the shipping carrier or service selected or displayed at checkout with an equivalent or faster service at no additional shipping cost to the customer, provided that the substitution does not materially reduce the shipping service purchased by the customer.

Any carrier substitution or complimentary upgrade does not alter the customer's responsibility for applicable destination-country duties, taxes, customs requirements, import charges, or other recipient obligations.

ADDRESS ERRORS & CHANGES

Customers are responsible for verifying the accuracy of all shipping information before completing an order.

Rich & Thirsty cannot guarantee address changes after an order has been placed. Once an order has been processed, packed, fulfilled, or transferred to a carrier, an address change may no longer be possible.

If an order is shipped using an incorrect or incomplete address supplied by the customer, the customer will be responsible for any resulting return shipping, address-correction, carrier, reshipment, or other applicable charges.

If merchandise is returned to Rich & Thirsty and reshipment is approved, a new shipping label must be purchased at the customer's expense.

TRACKING & DELIVERY

Tracking information is provided for shipped orders when available.

Once an order has been transferred to the shipping carrier, transportation and delivery are performed by the carrier. Carrier tracking information, delivery scans, photographs, signatures, GPS records, or other delivery confirmation may be used to establish the delivery status of an order.

Customers are responsible for monitoring their tracking information and promptly responding to carrier communications or delivery requirements.

If tracking indicates that an order has been delivered, customers who cannot locate the package should promptly contact the applicable carrier and, where appropriate, neighboring residences, building management, mailrooms, or other secure delivery locations.

Rich & Thirsty is not responsible for packages that are lost, missing, misdelivered, or stolen after confirmed delivery by the carrier, except where otherwise required by applicable law.

LOST OR DELAYED SHIPMENTS

If a shipment is delayed or appears to be lost while in transit, please contact Rich & Thirsty Customer Service so that we can assist with reviewing the tracking information and, where appropriate, opening an inquiry with the carrier.

A carrier delay does not by itself constitute a lost shipment.

Claims involving lost shipments may be subject to the carrier's investigation, claim procedures, and applicable timeframes.

REFUSED, UNCLAIMED & UNDELIVERABLE SHIPMENTS

Customers are responsible for accepting or collecting their shipments and completing any reasonable requirements imposed by the carrier for delivery.

A shipment may become undeliverable because of an incorrect or incomplete address, failure to respond to the carrier, failure to collect a shipment within the carrier's required timeframe, failed delivery attempts, refusal of delivery, or failure to complete applicable customs requirements.

If a shipment is returned to Rich & Thirsty for a reason attributable to the customer, original shipping charges are non-refundable. Any approved reshipment requires the customer to purchase a new shipping label.

Customers may also be responsible for return transportation, storage, address-correction, customs, carrier, handling, or other charges incurred as a result.

INTERNATIONAL ORDERS

International customers are responsible for complying with the import and delivery requirements of their destination country.

International orders may be subject to VAT, import duties, tariffs, taxes, customs charges, brokerage fees, handling charges, or other fees imposed by the destination country, customs authority, or shipping carrier.

Unless expressly collected from the customer at checkout, all such charges are the responsibility of the customer and are not included in the product price or shipping charge paid to Rich & Thirsty.

The amount of any international assessment is determined by the applicable government, customs authority, or carrier and is outside of Rich & Thirsty's control.

International shipments may be held by customs or the carrier until required charges, information, or documentation have been provided.

INTERNATIONAL CUSTOMER RESPONSIBILITIES

International customers are responsible for:

• Providing accurate shipping and contact information;

• Monitoring shipment tracking;

• Monitoring and responding to communications from the carrier or customs authorities;

• Providing information or documentation required for customs clearance;

• Paying applicable VAT, duties, taxes, customs fees, or other import charges when required; and

• Accepting or collecting the shipment within applicable carrier or customs deadlines.

Failure to receive, notice, open, or respond to an email, telephone call, text message, delivery notice, customs notice, or other communication from the carrier or customs authority does not relieve the customer of these responsibilities.

Rich & Thirsty may provide courtesy notifications regarding customs or delivery issues but is not responsible for ensuring that a customer responds to communications from the carrier or customs authority.

UNPAID DUTIES, REFUSED CUSTOMS & ABANDONED INTERNATIONAL SHIPMENTS

If an international shipment cannot be delivered because the customer fails or refuses to pay required duties, taxes, VAT, customs fees, or other import charges; fails to respond to the carrier or customs authority; fails to provide required customs information; refuses delivery; or fails to claim or collect the shipment within the required timeframe, the order and original shipping charge will not be eligible for a refund due to that failure, to the extent permitted by applicable law.

This applies whether the shipment is ultimately designated or treated by the carrier or customs authority as unclaimed, refused, undeliverable, abandoned, returned to sender, destroyed, disposed of, forfeited, or otherwise unrecoverable.

Rich & Thirsty is not responsible for replacing or refunding merchandise that becomes abandoned, destroyed, disposed of, forfeited, or otherwise unrecoverable as a result of the customer's failure to complete the customs, payment, collection, or delivery requirements applicable to the shipment.

Any return shipping, customs, storage, brokerage, handling, carrier, administrative, or other charges incurred as a result may also be the responsibility of the customer, to the extent permitted by applicable law.

INTERNATIONAL RETURNS TO SENDER

If an international shipment is returned to Rich & Thirsty because of an incomplete or incorrect address, failure to respond to the carrier, failure to collect the shipment, failed delivery attempts, refusal of delivery, unpaid duties or taxes, or failure to complete customs clearance, original shipping charges are non-refundable.

Rich & Thirsty may, at its discretion, permit the merchandise to be reshipped. If reshipment is approved, the customer must purchase a new shipping label and satisfy any outstanding carrier, customs, storage, handling, or other applicable charges before reshipment.

Rich & Thirsty is not obligated to reship an undeliverable international order.

CUSTOMS DELAYS & CLEARANCE

Rich & Thirsty is not responsible for delays, inspections, holds, clearance procedures, documentation requests, or other actions taken by customs authorities, governmental agencies, or shipping carriers outside of our reasonable control.

Estimated international delivery dates do not include delays caused by customs processing.

The customer remains responsible for timely cooperation with customs authorities and carriers when action is required from the recipient.

DUTIES & TAXES COLLECTED AT CHECKOUT

For certain destinations, Rich & Thirsty may offer the ability to pay estimated duties, VAT, taxes, or other import charges at checkout.

When an import charge is expressly collected at checkout, the customer will not be required by Rich & Thirsty to pay that same amount a second time. However, additional or adjusted assessments imposed by a customs authority, government agency, or carrier that were not included in the checkout calculation may remain the customer's responsibility where permitted by applicable law.

When duties or import charges are not collected at checkout, the customer is responsible for paying the amounts required by the destination country, customs authority, or carrier for clearance and delivery.

CUSTOMER SERVICE

For shipping assistance, please contact Rich & Thirsty Customer Service:

Email: customerservice@richandthirsty.com
Instagram: @richandthirsty

Please include your order number and relevant tracking information when contacting us.

Nothing in this Shipping Policy is intended to limit any consumer right that cannot legally be waived or limited under applicable law.

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